Firstly, we would like to apologize for the disappointing experience you've had with our company. We understand how frustrating that must be and want to let you know that we take your feedback very seriously.

We understand that you are dissatisfied and would like to gain more insight into the reasons behind your disappointment. Therefore, we invite you to tell us why you are not satisfied and what we can do to improve the situation.

If you're willing, we kindly ask for 2 minutes of your time. Your feedback will help us implement targeted improvements and better tailor our service to the needs of our customers. We would like to hear the specific reason for your dissatisfaction, whether you have specific suggestions to improve the situation, and what we could do to make it right and regain your trust.

Once again, our sincere apologies for the inconvenience you've experienced. We appreciate your patience and understanding. We hope to have the opportunity to make it right, and that you'll have a more positive experience with us in the future.

A complaint is, for us, an opportunity to do better