How to report a return or damage?
- Register: Register your return via the online return form. Use the order number from your packing slip.
- Packing: Pack the items in the original packaging. Ensure that fragile items are securely packed.
- Shipping: Drop off your package at the chosen carrier and request a shipping receipt.
- Refund: Within 10 business days after receiving the return, the amount will be refunded to your account.
Report your return: https://cookinglife.returnless.com/en
Return conditions and exchanges
- Returns can be made within 30 days of receipt.
- The cost of returns is at your expense.
- Gift cards cannot be returned.
- The risk of return is borne by the buyer.
- It is not possible to exchange orders.
Returning via partners
- Bol.com: Via your bol.com account.
- Blokker: Contact us via a return request.
- Wehkamp: Via your Wehkamp account.
- Amazon and Beslist: Via Cookinglife's return platform, the costs are at your expense.
Processing of returns
- Returns are processed within 5 business days of receipt.
- The purchase amount will be refunded within 10 business days after processing the return.
Guarantees
- All items come with a statutory warranty.
- Warranty claims can be made via customer service with proof of purchase.
- Normal wear and tear and damage due to improper use are not covered by the warranty.
Complaints
- Complaints can be submitted via the "Submit a request" button.
- Complaints are processed within 30 days, or an indication of the expected processing time is given.
