First of all, we apologize for your disappointing experience.

We understand how frustrating this is and would love your feedback to learn how we can improve the situation. Could you take 2 minutes of your time to tell us what went wrong and how we can make it right?

Your response will help us improve our service and better tailor it to your needs. Again, our sincere apologies, and we hope we can restore your trust. We see a complaint as an opportunity to get better.