Did you cancel or return the order?
Then you will first receive a confirmation from us by e-mail as soon as the order has been cancelled or your return shipment has been processed. We will then refund the amount within the legal period of 14 days. This applies to all payment methods.
How did you make the payment?
The amount will be credited to your bank account. We work with our payment partner Mollie for this. You will see their name on your account statement.
There will be a credit amount on your credit card statement when it has been processed. This can often be delayed by a few days, depending on the credit card company.
The amount will be refunded via or to your Paypal account.
When your order has been paid with a gift voucher, we will top up the balance again.