Why do customers write reviews about products?
Reviews are there to let other customers know how you experienced a product.
It is important to us that the reviews posted on Cookinglife are relevant, helpful and reliable. When you post a review on our website, you agree to a number of conditions. These conditions are discussed below.
The following are not allowed in a review:

• You did not buy the item from Cookinglife.
  
• Statements that have nothing to do with your experience about the article.
  
• Your review is only about: price, shipping and/or selling party.
  
• Inappropriate language (swear words, abusive language, racist, discriminatory, insulting or hateful language).
  
• References in any way to other websites.
  
• Comparisons in terms of discounts, commercial promotions, campaigns or price differences with other web shops or physical shops.
  
• Commercial content and/or a commercial purpose, unless expressly stated in a separate paragraph. Below are 2 examples that are incorrect:
  
• You do not mention that you received the item (temporarily) from a party to write a review about it.
  
• You do not mention in your review that you received compensation for writing a review.
  

Removing reviews
We at Cookinglife can remove reviews without informing the customer. This is done before the written review is visible online. This applies to the following cases:

• If one or more of the above conditions occur in the review or if Cookinglife suspects this.
  
• If the review concerns product information, which was wrong at the time, but has now been neatly adjusted. To avoid confusion, this review may be removed.
  
• When the automatic check indicates an abnormal pattern and we therefore have reason to believe that the review is false.
  

A review that is not positive about a product, but meets all the conditions, is never a reason to reject or delete it. If the review meets the conditions, it will be shown on the website.
Collecting and displaying reviews
Customers can write a review about a product they bought through Cookinglife from 22/12/2021. It is important that the review is relevant, helpful and reliable for us, but also especially for other customers.
A new review is not immediately visible. The content and origin of the review is first checked automatically or manually. We do this check ourselves or have it done by an external party. Normally new reviews are online within a day and reviews are forever on the Cookinglife websites.
On the Cookinglife websites it is not possible for customers to edit or remove reviews themselves. Would you like to do this? Please contact our customer service.

Cookinglife can change these conditions at any time. The new conditions will then be posted on our website as soon as possible.