Free delivery above €99
150.000 customers and counting
Easy return 30 days to change your mind
Free delivery above €99

Not satisfied with your order?

Not satisfied with your order?
Want to return an item? This should be done within 30 days. Does the item not work or has stopped working? Then visit the guarantee page for more information.

Return form
To return your order, you can download the return form. Print it out and place it in the parcel along with your order. Don't have a printer? Write the necessary information on a spare piece of paper. Without this information, we aren't able to process your return, and it will be delayed.

Returns can be addressed to:
Osloweg 103
9723 BK Groningen
The Netherlands

Can I return something via a business reply or Freepost number?
Returns are at your own expense as stated in our terms and conditions.

Make sure you pack your return correctly.
If your package arrives damaged or broken, we cannot process it. If this is the case, we will contact you. You are responsible for properly packing and posting your return.

Where do I drop off my parcel? 
Returns can be made via all carriers. When handing over, do not forget to request proof of postage, so it can be traced. 

Is it possible to exchange my order?
It is not possible to exchange your order. However, if you return something and have your money refunded, you're more than welcome to place another order!

As soon as we have received your return, you will receive a notification from us by email. Not had an update about your returned package yet? Find out more about your returned order in our Q&A section.