Report your damage to us within 24 hours
To prevent abuse, we would like to receive a notification from you within 24 hours. After these 24 hours, it is increasingly difficult for us to determine whether the damage was caused by shipping or use. We will, therefore, be extra critical of this.
In which category does your damage fall?
Category 1 - Minor damage
I want to be eligible for compensation using a discount code of 20%. Do you not agree with this? Then we would like to see the shipment returned.
Category 2 - Heavy damage and breakage
Indicate how many pieces it concerns, whether you want a replacement of the product or instead get your purchase amount refunded.
Then send us pictures of the following:
- the packaging
- the damaged items (if you ordered six items and all six are damaged? make sure this is visible one photo).
- the complete packing slip (make sure that the section that says 'checked by' is also clearly visible).
Your damage report can be sent to firstname.lastname@example.org, including your order number and damage category. You can expect a response from us within two working days.
If you do not provide all the information, we will not be able to process your report.
Do you have any further questions?
Fill in the form below.