Free delivery above €99
150.000 customers and counting
Easy return 30 days to change your mind
Free delivery above €99

My order is not correct

Have you received an order that is not intended for you?
We would like to receive the details of the customer for whom the order is intended. Enter all details below, along with your order number. We will get back to you as soon as possible.

Did you receive the wrong items or too few?
Please indicate in the form below what you received and what is incorrect. We will then check the moment of packing via our video images and check the dimensions and weight via FedEx. When receiving wrong items, we will send a return label to return the shipment. We would like to see the return shipment within one week. If this is not the case, we are forced to charge the costs for the incorrectly received items.

Did you receive too much?
Very nice that you let us know because the numbers were not correct at the stock count! You help us make the search for the missing products so much easier. Enter your order number below with the article number and number of items you have received. We will get back to you as soon as possible.