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My order hasn't arrived yet

Do you have a track & trace code?
If your track & trace code starts with 3S, CD or KB, you can track the status of your order with PostNL. Enter the track & trace code and your postcode here.
Has there been a delay? Then contact PostNL via the PostNL app. If you are not yet using the app, you will need to download it first.
If you have a FedEx track & trace code, you can trace your order here. You can check the status of your order, as well as the expected time of delivery.

Don't have a track & trace code and haven't received an order dispatch confirmation yet?
It may be that you have ordered products that are out of stock, or perhaps you have ordered more items than we have in stock. You should have been informed of this during the checkout process.

The expected delivery time has expired, what now?
It could be that your order has been delayed or that something else has happened. We will be happy to sort this out for you. Please contact our customer service team using the contact details below.

The status of my parcel is delivered but I have not received anything
It may be that your parcel was left somewhere safe outside, was delivered to your neighbours, or that something went wrong with the delivery. We will start an investigation with the shipment provider. Please contact our customer service using the contact details below so we can sort this out for you.

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