Free delivery above €99
150.000 customers and counting
Easy return 30 days to change your mind
Free delivery above €99

Customer service

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Frequently asked Questions

Read the answers to the most frequently asked questions here

Enter the track & trace and postcode of your delivery address here. This way you can follow the current status of your shipment. If you have specified a FedEx point as the delivery address, then search for the correct postcode here to be able to trace the shipment.

Have you not received a track & trace code and no message that your order has been shipped?

You may have ordered products that are not in stock or you may have ordered higher numbers than the stock lasts. This was then stated in the shopping cart. Has the delivery time for this expired? Please send an e-mail to info@cookinglife.eu including your order number.

The delivery time indicated by you has expired, what now?

It may be that your order has been delayed or that something else has occurred. We are happy to find this out for you. Please send us an e-mail including your order number.

To prevent abuse, we would like to receive a notification from you within 24 hours. After these 24 hours, it is increasingly difficult for us to determine whether the damage was caused by shipping or use. We will, therefore, be extra critical of this.

In which category does your damage fall?

Category 1 - Minor damage
I want to be eligible for compensation using a discount code of 20%. Do you not agree with this? Then we would like to see the shipment returned.

Category 2 - Heavy damage and breakage
Indicate how many pieces it concerns, whether you want a replacement of the product or instead get your purchase amount refunded.

Then send us pictures of the following:

  • the packaging
  • the damaged items (you ordered six items and all six are damaged? Make sure this is visible one photo).
  • the complete packing slip (make sure that the section that says 'checked by' is clearly visible).

Your damage report can be sent to info@cookinglife.eu, including your order number and damage category. You can expect a response from us within two working days. If you do not provide all the information, we will not be able to process your report.

Have you received an order that is not intended for you?
We would like to receive the details of the customer for whom the order is intended. Please send an e-mail to info@cookinglife.eu including your order number.

Did you receive the wrong items or too few?
Please e-mail us about what you received and what is incorrect. We will then check the moment of packing via our video images and check the dimensions and weight via FedEx. When receiving wrong items, we will send a return label to return the shipment. We would like to see the return shipment within one week. If this is not the case, we are forced to charge the costs for the incorrectly received items.

Did you receive too much?
Thank you for letting us know since the numbers were not correct at the stock count! You help us make the search for the missing products so much easier. Please e-mail us with the article number and number of items you have received. We will get back to you as soon as possible.

We handle a return period of 30 days. Return your order within this period. You can read more about our return policy here.

Then you will first receive a confirmation from us by e-mail as soon as the order has been cancelled or your return shipment has been processed. We will then refund the amount within the legal period of 14 days. This applies to all payment methods.

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